treasureph Privacy Policy – How Your Personal Data Is Handled

This Privacy Policy applies to all personal data collected and processed by treasureph in connection with the operation of our online gaming platform at treasureph.id, which is designed and operated specifically for players based in the Philippines. When you register an account, make a deposit, place a bet, or simply browse our platform, certain information about you is collected and handled in accordance with this policy. This document explains what categories of data we collect, the lawful basis on which we process it, how long we retain it, and the rights you hold as a data subject under applicable Philippine law. We are committed to handling your personal information responsibly and transparently, and we will never use your data in ways that are inconsistent with the purposes described here. If you have any questions about this policy or how your data is used, you can reach our support team at [email protected]. This policy was last reviewed in 2025 and will be updated whenever material changes are made to our data practices.

We collect personal information from you in several ways depending on how you interact with the treasureph platform. When you register, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process required for withdrawals and regulatory compliance, we may also request a government-issued ID, proof of address, and a selfie or photograph for document matching purposes. When you make deposits or withdrawals, we collect transaction details including payment method identifiers, amounts, timestamps, and reference numbers — though we do not store full card numbers or banking credentials directly. As you use the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, session duration, pages visited, and in-game activity logs. We also collect any information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All of this information is collected for specific, legitimate purposes and is not retained beyond what is necessary for those purposes.

The personal data we collect is used to operate, maintain, and improve the treasureph platform and to fulfil our obligations to you as a registered member. Specifically, we use your information to create and manage your account, process deposits and withdrawals, verify your identity in line with our Know Your Customer obligations, and deliver the games and betting services you have requested. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities, and to ensure that our platform is used only by eligible players who meet the minimum age requirement of 21 years. With your consent, we may use your contact details to send you promotional communications about bonuses, new games, and platform updates — you can opt out of these at any time by contacting support or updating your account preferences. Technical and usage data is used to monitor platform performance, troubleshoot errors, and improve the overall user experience for Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

treasureph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, cloud hosting services, and customer support tools — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If treasureph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share aggregated, anonymised data that cannot identify any individual for analytical or reporting purposes. Any third party that receives your data is bound by confidentiality obligations and is not permitted to use it for any purpose beyond what is strictly necessary.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering and financial record-keeping requirements applicable in the Philippines. Identity verification documents are retained for the period required by our licensing and compliance obligations and are securely deleted once that period has expired. Technical logs and usage data are generally retained for a shorter period and are reviewed and purged on a rolling basis. If you request deletion of your account and personal data, we will action that request promptly, subject to any legal obligations that require us to retain certain records. Where data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a member of the treasureph platform and a data subject under Philippine law, you have a number of rights in relation to the personal information we hold about you. You have the right to request access to your personal data and to receive a copy of the information we hold, the right to request correction of any inaccurate or incomplete data, and the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to or restrict certain types of processing, and the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond to all valid requests within a reasonable timeframe and at no charge to you.

The treasureph platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for our members. Essential cookies are required for the platform to operate correctly — they enable you to log in, maintain your session, and navigate between pages without losing your progress. Performance cookies help us understand how members use the platform by collecting anonymised data about page visits, load times, and error events, which we use to improve reliability and speed. Functional cookies remember your preferences, such as your language settings and display options, so you do not need to re-enter them on each visit. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain features. By continuing to use the platform after being informed of our cookie use, you consent to the placement of essential cookies on your device.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the treasureph platform is encrypted using industry-standard SSL/TLS protocols, and sensitive data at rest is stored using appropriate encryption methods. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to member data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authority in accordance with our legal obligations and within the timeframes required by Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential.